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Contact Support

Questions about orders, warranties, or product selection? Our team is here to help. We aim to reply within one business day (Mon–Fri, 9am–6pm ET).

Pro Support

Mon–Fri 9–6 ET

Fast Replies

~1 business day

30-Day Returns

Hassle-free process

Financing

Easy monthly payments

Send us a message

For emergencies (active leak or burst), call a local licensed plumber immediately and contact us with your order # if related.

Other ways to reach us

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Phone
914 288 5716

Frequently Asked Questions

Where’s my order / tracking?
As soon as your order ships, we email tracking from support@trueaimllc.com. Can’t find it? Check spam or log into your account. Still stuck? Send us your order #.
Do you offer installation?
Yes—through our vetted partner network. Find a local plumber here and include your ZIP for availability.
How do returns work?
You have 30 days from delivery on most items. See our Returns Policy and include photos for faster approval.
Warranty claims
Many brands carry manufacturer warranties. Start a claim via Warranty & Repairs with your order # and issue details.
Pro accounts & bulk orders
Need quotes, bulk pricing, or spec help? Email our Pro team with your company info and project scope.

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